Privacy Policy

Last Updated: November 21, 2025

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy explains how SportsNet Southwest, LLC d/b/a Space City Home Network (collectively, “we,” “our” or “us”) processes personal data about individuals in connection with providing our products and services, including our website, our mobile application and any other online services or web applications (together, the “Online Services”) and any other time you may interact with us (collectively, the “Services”). This Policy describes the types of personal data we obtain, how we may use the data, to whom we may disclose it, the choices available regarding our use of the data, and other information about our privacy practices.

By using any of the Services, you acknowledge that you have read and agreed to this Policy.

2. PERSONAL DATA WE OBTAIN

The types of personal data we collect include:

Contact information, such as name, email address, phone number and other similar contact data.
User credentials, such as username, user ID, password, password hints and similar information used to create an account and authenticate users of the Online Services.
Payment data, such as credit card information and billing address that is collected by our third party payment processor.
Device data and online activity information, as described in the Interest-Based Advertising Choices section below.
Location information, such as general location information.
Commercial information, such as services purchased, obtained or considered, or feedback provided in conjunction with one of our Services.
Interests and preferences, including inferences, such as information about your favorite media, your media consumption habits, your home city, or your communications preferences. In addition to what you provide directly, we infer your interests and preferences from other data we collect, such as the content and advertisements you interact with while using the Online Services.
Online account information, which we receive from third-party online services (for example, cable service providers) when you connect your use of our Online Services through their services.
Communications and interactions, such as information you choose to provide to us in emails and other communications or interactions with us (for example, customer service inquiries, service reviews, our automated chat features, and other feedback regarding our services), surveys you complete, registration or sign-up forms you submit, and other features of the Online Services.

HOW WE OBTAIN YOUR DATA

We collect this personal data when you use our Services or interact with us, such as through the Online Services or while otherwise interacting with us. You may provide personal data to us directly, such as when you submit your information through the Online Services or communicate with us, and through automated means as described below. We also obtain your personal data from other sources, including our affiliates, companies in our joint venture, our partners, our customers, our vendors, third-party online services, and public sources. In addition, we may obtain other personal data about you in ways that we describe at the time of collection.

Automated Data Collection

When you interact with our Online Services or open our emails, we may obtain certain information by automated means, such as through cookies, web server logs, web beacons (including pixels, SDK technology and tags), technology to review how customers interact with our Online Services, scripts, and other technologies. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Online Services; (3) provide you with advertising for products, services, programs, or events that might be of interest to you; (4) tailor the Online Services to your preferences; (5) measure the usability of the Online Services and the effectiveness of our communications; (6) authenticate your identity, protect against fraud, and provide our products and services; and (7) otherwise manage and enhance our products and services and help them work properly.

We may use these automated technologies through our Online Services to collect information about your device, browsing actions, usage patterns, and location, such as: your device IP address, location information, unique device identifiers, device type and model, device characteristics and settings, browser settings and characteristics, operating system type and version, language and country preferences, software installed on the device, usage statistics, error reports, referring emails and web addresses, and other device details. We also may obtain information about your interactions with our Online Services, such as the pages or portions of the Online Services you visit, links you click, programs or features of our Online Services you access or use, emails you open, content you engage with, referring or exit URLs, dates and times of usage, frequency and duration of your interactions, session information, clickstream and page-scroll data, and other information about your interactions with our Online Services.

Your browser may tell you how to be notified about certain types of automated technologies and how to restrict or disable them. Please note that without these technologies, you may not be able to enjoy all of the features of our Online Services. For mobile devices, you may be able to manage how your device and browser disclose certain device data by adjusting the privacy and security settings on your device.

We also may collect your device’s geolocation information. Your device’s operating system or web browser may provide you with a notification when our apps or websites attempt to collect your location. Please note that if you decline to allow our Online Services to collect your precise geolocation, you may not be able to use all the features through our Online Services.

3. HOW WE USE PERSONAL DATA

We use personal information for the following business and commercial purposes:

Providing our Services. We use contact information, identifiers, financial information, and commercial information to provide the Services you requested.
Transactional Purposes. We use contact information, identifiers, financial information, commercial information, and inferences to: (i) provide requested products or services; (ii) send service updates; (iii) respond to customer service requests and inquiries; and (iv) administer your online account.
Business Operations. We use contact information, identifiers, financial information, commercial information and inferences for our day-to-day business operations, including maintaining records, planning, budgeting, calibration, database administration, surveys, evaluations, reports, compliance, regulatory, audit, investigative and disciplinary purposes and other ethics and compliance reporting tools, and to support our business operations.
Analytical Purposes. We use identifiers, internet or electronic usage data, geolocation data, commercial information and inferences to analyze preferences, trends, and statistics.
Marketing and Promotional Purposes. We use contact information, identifiers, financial information, internet or electronic usage data, geolocation data, and inferences to improve our marketing efforts, create social media posts or advertisements, and to provide you with information about us, including personalized marketing communications.
Maintenance and Improvement of our Sites and Systems. We use identifiers, geolocation data, internet or electronic usage data to improve our Sites and systems, provide and maintain functionality on our Sites and systems, and help us diagnose technical and service problems and administer our Sites and systems.
Security and Fraud Prevention. We use contact information, identifiers, financial information, commercial information, internet or electronic usage data, geolocation data, and inferences to: (i) protect us, our employees, and our Sites, premises, assets, systems, products, services and intellectual property, including from fraud, theft, and misconduct; (ii) enforce our policies and terms; (iii) conduct vendor due diligence; and (iv) detect and prevent fraud, theft and misconduct including by verifying the identity of those we are conducting business with.
Legal. We use contact information, identifiers, financial information, commercial information, internet or electronic usage data, geolocation data, and inferences to comply with our legal obligations, including reporting requirements, and defend ourselves in legal proceedings, and protect our company and our property, employees, and others through legal proceedings.
Other Purposes: We may use contact information, identifiers, financial information, commercial information, internet or electronic usage data, geolocation data, and inferences for other reasons we may describe to you.

4. HOW WE DISCLOSE PERSONAL DATA

We may disclose the personal data described above for the following purposes:

Among the organizations that operate our Company as a joint venture and other affiliated businesses. We disclose personal data among such companies, to provide and improve our products and services, to build predictive models to better understand our customers, to send promotional messages and advertisements about products and services that may be of interest to you, and for other purposes consistent with this Privacy Policy.
To Provide the Services. We sometimes engage or partner with other companies to operate and help provide our products and services or to perform certain functions on our behalf. We disclose personal data to vendors and other business partners to perform services for us on our behalf, such as support services related to technology, communications, payment processing, advertising and marketing, analytics, automated chat providers, fraud and security, and customer relations. We also work with third parties to operate our products and services and may provide these companies with access to personal data to perform their functions.
With Partners and Third Parties. We may disclose personal data to certain business partners for advertising and marketing purposes, including so that they can provide individuals with special offers, promotions, and other materials that may be of interest to them. We disclose personal data to partners and third parties as part of marketing and advertising on and off the Online Services. We may also use third parties to serve advertisements on the Online Services and on third-party platforms. These third parties may set their own cookies or similar technologies to collect information about users’ online activities over time and across apps and websites. Please see the Your Choices and Rights section for additional information on the rights to opt out of these disclosures of personal data.
As part of a change in business structure. In the event of a sale, merger, acquisition, reorganization, or similar event, or in contemplation of such an event (for example, due diligence), personal data may be transferred or otherwise disclosed.
When necessary under certain circumstances. We may disclose personal data when we believe that disclosure is necessary to:

Comply with applicable law or respond to valid legal process.
Protect the safety and security of our fans or our products and services.
Prevent fraud, abuse, or other unlawful or unauthorized activities.
Protect our rights or property, or those of third parties, including enforcing the terms of our agreements.

We may also disclose personal data for any other purpose as communicated at the time of collection, or when we have otherwise obtained consent.

5. YOUR CHOICES AND RIGHTS

You may have certain rights and choices regarding how we collect, use, disclose and otherwise process your personal data.

Communications Choices. You can choose whether you wish to receive promotional messages from the Company and/or affiliated businesses and which types of messages you wish to receive. If you receive promotional messages from us or affiliated businesses and would like to opt out, you may do so by following instructions within those messages.

Interest-Based Advertising Choices. We may allow third-party companies to serve ads and/or collect certain information when you visit our Services. These companies may use information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) collected during your visits to this and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies may also tie identifiers associated with a particular browser or device to identifiers associated with other browsers or devices used by the same user or household (e.g., a device identifier associated with a user’s computer may be tied to the device identifiers of that user’s tablet and phone) in order to measure and target advertisements tailored to user interests across their devices and to send personalized marketing communications. These companies typically use a cookie, tracking pixels or third-party web beacons to collect this information. These companies may also serve advertisements to you, using other personal information, such as your email address. Our systems do not recognize “Do Not Track” signals, but several of these third-party companies who utilize these cookies or beacons on our websites enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/choices and www.aboutads.info/choices/.

Sales and Targeted Advertising. As described in the Interest-Based Advertising Choices section, we may disclose your personal data by allowing certain third parties (such as online advertising services, social networks, and data analytics providers) to collect personal data through automated technologies on our Online Services for targeted advertising purposes. We also may disclose your personal data to the companies within our joint venture and our partners for their own marketing purposes. These kinds of sharing activities may be considered “sales” under certain laws. They also may be considered sharing or processing of personal data for targeted advertising under applicable law.

Depending on where you reside, you may have the right to opt out of the sale of your personal data or sharing or processing of your personal data for targeted advertising. See our Texas Privacy Rights section for more information.

Mobile Applications. You can manage your preferences for push notifications and access to your device location, camera, photos, and contacts by our mobile applications through the device settings of your mobile device. In some cases, you may not be able to use certain features of our mobile applications if you restrict certain access.

Other Choices. You can edit or remove certain information in your user account for our Online Services by signing in to your account and viewing your account pages. Please note, however, that if you choose not to provide personal data that is necessary to provide certain features of the Online Services, your use of the Online Services may not include those features.

You can choose not to disclose certain location data by adjusting the settings on your device. Please note, however, that if you choose not to disclose this data, you may not be able to access or use our location-based Online Services.

You can choose to limit the data that third-party services (for example, social media platforms) disclose to us using the options the applicable third-party service provides to you (for example, the options a third-party social media platform provides when you connect your social media account with the Online Services). You can also disconnect your use of the Online Services from the third-party service using the options the applicable third-party service provides its users. Please note, however, that if you disconnect your use of the Online Services from the third-party service, that will not delete the personal data we may have previously collected while you were connected.

6. DATA SECURITY

We maintain administrative, technical and physical safeguards designed to protect personal data against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and encourage you to use websites and share information with caution.

7. THIRD-PARTY SITES AND FEATURES

Our Online Services may contain links to, or integrations with, other websites, platforms, or services (such as social media platforms) that we do not operate or control. These services and third-party features operate independently from us. This Privacy Policy does not apply to those third parties. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these third parties, which we strongly suggest you review. We are not responsible for the information practices of these third parties.

8. CHILDREN AND PARENTS

Our Online Services are not directed at children under the age of 16, and we do not knowingly collect personal data from children under the age of 13.

If you have reason to believe that a child under the age of 13 has provided personal data to us without parental consent, please contact us using any of the methods described in the How to Contact Us section to request that we delete the personal data.

9. DATA TRANSFERS

Personal data that we collect may be stored and processed in the region in which it is collected, in the United States. We take steps to help ensure that the personal data we collect under this Privacy Policy is stored and processed in accordance with this Privacy Policy regardless of where the data is located. Such personal data may be transferred to the offices and servers of companies that run our joint venture and third-party service providers.

10. Browsing Session Information

We use technologies that maintain records of your browsing session, chats, and other activities on our website. These technologies may include session replay that maintains a record of your interactions with our website, chat providers that maintain a transcript of your chats, cookies, pixels, and other tracking technologies that share some of your interactions with our website, as well as other technologies that collect and share your interactions with our website. We use this information for quality control, customer service, fraud prevention and security, and marketing purposes.

11. TEXAS PRIVACY RIGHTS

This section applies to you if you are a resident of Texas.

We set forth above in this Privacy Policy, the categories of personal information we process, the purpose for processing personal information, the categories of personal information shared, and the categories of third parties with whom personal information is shared.

Your Rights. Subject to certain exceptions and exclusions, you may have the following rights:

You have the right to request that we confirm whether or not we are processing your personal information and to access your personal information.
You have the right to obtain a copy of your personal information in a portable and, to the extent technically feasible, readily usable format to allow data portability.
You have the right to correct inaccurate personal information that we hold about you, taking into account the nature of the personal information and the purposes of the processing of the data.
You have the right to request that we delete personal information that we have collected from you or obtained about you.
You have the right to opt out of the processing of the personal information for purposes of (i) targeted advertising, (ii) the sale of personal information, or (iii) automated decision-making or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

Exercising Your Rights. To exercise any of your rights, please use our webform (https://www.spacecityhn.com/opt-out) or call us toll-free at 1 (844) 562-6940. For all requests, you must provide us with your name, email address, phone number, and mailing address. We will verify your identity by matching the information we have collected against the information you have provided. Failure to provide the foregoing information may prevent us from processing your request.

If you have requested that we correct your personal information, we may contact you to request additional information about the personal information that you believe is inaccurate, including supporting documentation.

In order to designate an authorized agent to act on your behalf, you must send a signed, written authorization to us through our webform.

Appealing Our Decision. If we refuse to take action on your request, you may appeal our decision within a reasonable period of time not to exceed 60 days from the date of your receipt of our response. You may exercise your appeal rights by emailing us at sc-privacy@spacecityhn.com. Please include your full name, the basis for your appeal, and any additional information to consider.

Cookie-Based Opt-Outs for the Sale or Sharing of Personal Information. We engage in online advertising practices (and certain analytics or similar activities) for targeted advertising and cross-context behavioral advertising. To turn off targeted and behavioral advertising through cookies, please click on the “Cookie Preferences” link in the footer of our Sites and ensure that Analytics and Advertising cookies are disabled. Please note that we may not be readily able to associate your personal information with your IP address or Device ID, and that you will only be opted out of online sales or sharing of data through targeted or behavioral advertising. Refer to the “Exercising Your Rights” section above if you would like to extend your opt-out request beyond the online advertising practices described above.

Global Privacy Control and Opt-Out Preference Signals. Some browsers or browser extensions also allow you to tell websites not to share your information for cross-contextual behavioral advertising through the “Global Privacy Control” or other opt-out preference signals. If you have enabled Global Privacy Control or an opt-out preference signal on your browser or extension, we will honor such requests that can be recognized by our Sites by disabling Analytics and Advertising cookies and similar technologies. Please note that we may not be readily able to associate an opt-out preference signal with other personal information such as your email address. You will also only be opted out of online sales or sharing of personal information, and will need to turn it on for each browser you use. Refer to the “Exercising Your Rights” section above if you would like to extend your opt-out request beyond the online advertising practices described above.

12. RETENTION OF PERSONAL DATA

To the extent required by applicable law, we retain personal data for as long as necessary to provide our products and services and fulfill the transactions you have requested, or for other business purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these factors vary for different types of personal data, actual retention periods may vary. The criteria we use to determine the appropriate retention periods take into account how long the personal data is needed to provide our products and services, the applicable statute of limitations, and records retention requirements under applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time to reflect changes in our business, products or services, or our practices and procedures. If we do make changes, we will post any changes on this page and indicate the date on which the Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically.

14. HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy or how we collect, use and disclose personal data, you may contact us by any of the following methods:

By writing to us at:

1201 San Jacinto St, Suite 200,

Houston, TX 77002

By sending an email to sc-privacy@spacecityhn.com; or

By calling us at 1 (844) 562-6940.